Get Free Shipping on all orders over £999 to most UK locations.
Exceptions: Scotland, Cumbria, Devon, Cornwall, and Wales are not included in free delivery. For these regions, our team will contact you with a custom delivery quotation.
At The Flooring Masters, we offer three main delivery services:
1. Standard Delivery
- 3–5 working days.
- Free on orders over £999 (Excluding VAT)
2. Next Day Delivery
If preferred, orders placed before 12pm can be scheduled for next working day delivery for an applicable surcharge.
- Orders placed over weekends or bank holidays will be processed on the next working day and delivered the following working day (surcharge applies).
* Note: Next Day Delivery is not available for Cornwall and Devon. Please allow 5–7 working days for these areas.
3. Chosen Day Delivery
Available only in specific areas.
To request this service (surcharge applicable), please contact: info@theflooringmasters.co.uk
When We Deliver
- Deliveries are made Monday to Friday, between 8am–6pm.
- Please ensure someone is present at the delivery address during these hours.
- Specific time slots cannot be provided.
If a delivery fails because no one is present, you may be liable for redelivery charges.
Where We Deliver
We deliver to any UK household or business.
Some rural and non-mainland postcodes may incur additional charges — our team will inform you accordingly.
Kerbside Delivery
All pallet orders are delivered kerbside, meaning the driver will place the pallet as close as safely possible to your property.
You are responsible for moving the products from kerbside to your property.
Access Restrictions
If your address includes narrow roads, lanes, or tracks, please inform us at the time of order so we can arrange a suitable vehicle.
If We Cannot Meet the Estimated Delivery Date
We will inform you if a delay is expected.
However, to the extent permitted by law, we are not liable for losses, costs, damages, or expenses resulting from late delivery.
Information Required When Placing Your Order
You must inform us in advance if there is any possibility that our delivery lorry cannot access your delivery location (e.g., due to size/weight restrictions).
If access is not possible, we are not liable for any resulting losses, costs, or damages.
Accepting Delivery
- Products cannot be left unattended; someone must be present to accept delivery.
- Anyone at the address will be considered authorised to sign for and accept the order.
- Upon delivery, you must inspect the products for correct quantities and visible damage before signing.
- If goods appear damaged, faulty, or incorrect, this must be stated on the delivery note.
Failure to do so means we cannot replace the affected items. - Keep your delivery receipt for future reference.
Damage or Fault Claims
You must report any faulty/damaged products on the same day of delivery using the contact details below:
Phone: 020 3287 6206
Email: info@theflooringmasters.co.uk
For full details, please refer to our Terms & Conditions.
Delivery Prices
|
Order Value |
Delivery Charge |
Over £999 |
FREE |
|---|---|
|
£700 – £998 |
£70 |
|
£500 – £699 |
£75 |
|
Under £499 |
£85 |
|
Samples |
FREE DELIVERY |
