Ordering Samples

How many samples can I order?

You can order up to 3 free samples at a time. If you need more, simply place an additional sample request.

Are samples really free?

Yes. All TFM samples are 100% free, including delivery.

How quickly will samples arrive?

Samples are usually delivered within 2–3 working days. Remote areas may take slightly longer.

Can I reorder samples?

Yes. You can reorder up to 3 samples anytime if you want to re-check colours or compare options.

Product Information

Do you sell matching accessories?

Yes — we offer matching scotia, thresholds, trims, underlays, adhesives, and maintenance products.

Are your floors suitable for underfloor heating?

Most of our engineered floors are UFH-compatible, provided the surface temperature stays below 27°C.

What thickness should I choose?
  • 14mm engineered wood: Ideal for most homes, excellent stability, UFH-friendly.
  • 20mm+ engineered wood: Best for heavy traffic, premium feel, long-term durability.
Can I reorder samples?

Yes. You can reorder up to 3 samples anytime if you want to re-check colours or compare options.

Placing an Order

Can I order samples and products together?

Yes. You can add both samples and full-size products in the same checkout.

Can I buy without ordering samples?

Yes. If you're confident about your choice, you can order directly.

Delivery

How much does delivery cost?
  • Free delivery on orders over £999 (majority of UK).
  • Scotland, Wales, Cumbria, Devon, and Cornwall may have surcharges.If applicable, our team will contact you with a quotation.
What are the delivery times?
  • Standard Delivery: 3–5 working days
  • Next Day Delivery: Available on request (cut-off applies)
Do you deliver to remote areas?

Yes — delivery charges vary by postcode.

Installation & Fitting

Do you offer installation?
Not directly, but we can connect you with trusted installers.
Which installation method should I use?
  • Click system: Floating
  • Tongue & Groove: Glue-down or nail-down
    Check the product page for the recommended method.
Can engineered wood be sanded?
Yes — any board with a 3mm+ top wear layer can typically be sanded 1–2 times.

Returns & Cancellations

What is your return policy?

Sure, please click here to refer to our return policy.

Who pays return shipping?
Customers cover the return shipping unless the product is defective.
What if my order arrives damaged?

Please visit here to refer to our return policy. 

Payments & Security

What payment methods do you accept?

✔ Debit/Credit Cards
 ✔ PayPal
 ✔ Apple Pay / Google Pay
 ✔ Bank Transfer

Is it safe to order from your website?
Yes — all transactions are SSL-encrypted and processed via secure payment gateways.

Aftercare & Maintenance

How do I clean engineered wood?
  • Use a microfibre mop
  • Avoid excess water
  • Use pH-neutral wood cleaners
Do you provide warranty?
Yes — most products come with residential warranty. For details, refer to the particular product page.

Trade Accounts

Do you offer trade discounts?
Yes. Builders, designers, contractors, fitters, and developers can apply for a Trade Account for exclusive pricing.

Aftercare & Maintenance

How do I clean engineered wood?
  • Use a microfibre mop
  • Avoid excess water
  • Use pH-neutral wood cleaners
Do you provide warranty?
Yes — most products come with residential warranty. For details, refer to the particular product page.

Category-Specific FAQs

For detailed FAQs based on flooring type, click the links below:

Not sure which floor is for you?

Simply request a callback and one of our friendly flooring 
experts will be in touch as soon as possible.

Your phone number